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Getting Started

Elembio™ Cloud is a central online platform that provides real-time remote run monitoring and management for Element AVITI™ Systems. Any system in online mode automatically connects to the platform. You can access Elembio Cloud on a computer or mobile device to support your organization from anywhere.

Elembio Cloud enables the following off-instrument tasks:

Data Upload Diagram

Accessing Elembio Cloud

The following web browsers support the latest version of Elembio Cloud:

  • Chrome (recommended)
  • Firefox

Elembio Cloud uses organization-specific URLs that follow the format https://{organization-id}.elembio.io. For example, https://example-lab.elembio.io. If you do not know your organization ID, contact Element Technical Support.

Access Elembio Cloud without Organization URL

To access Elembio Cloud without your organization-specific URL, complete the following steps:

  1. Go to https://www.elembio.io.
  2. Select Login.
  3. Enter the name of your organization.
  4. Select Continue.
  5. Access Elembio Cloud as applicable:
    • For organizations with single sign-on (SSO), complete the prompts from the SSO service.
    • For organizations without SSO, enter your credentials, and then select Continue.

Platform Navigation

The Elembio Cloud navigation menu displays user information and the navigation icons listed in the following table. An open navigation menu displays the names of sections. Arrow icons expand and minimize links to additional pages.

IconNameFunction
Hamburger IconHamburger menuOpen and close the navigation menu.
DNA IconRunsManage active, planned, and historical runs.
Storage IconStorageView, verify, and manage storage connections.
Organization IconOrganizationView and manage team members and review add-on features.
Logout IconLogoutSign out of Elembio Cloud.

Troubleshooting

Reset a Password

The following instructions are for organizations that do not use an SSO identity provider (IDP). If you use an SSO IDP, consult your SSO administrator to troubleshoot credential problems.

  1. In a web browser, enter the Elembio Cloud URL for your organization.
  2. Select Login.
  3. Select Forgot password.
  4. Enter your email address.
  5. Select Continue to send a password reset email.
  6. In the email, select Confirm.

    The Change Your Password page appears.

  7. Enter and reenter a new password.

    The password must contain at least eight characters and three of the following four character types: lowercase letters, uppercase letters, numbers, and special characters.

  8. Select Reset password.
  9. Select Back to Elembio Cloud, and then sign in with the new password.